North York Seniors Centre provides programs and services to promote the physical, emotional and social well being of adults 55+ living in our diverse community.
This position reports to the Manager, Senior Care.
Responsibilities:
• Manage the inquiry process for potential clients acting as the centralized information point
into the organization
• Maintain and submit statistical information according to OHRS
• Work closely with external agencies, assist in developing integrated model of intake and case
management processes
• Promote Outreach services
• Perform client assessments, as required
• Research information on resources in the community to facilitate information and referral
• Maintain resource library
• Participate in continuous quality improvement processes
• Promote and maintain a high standard of customer service that is client focused
Qualifications/ Skills:
Education: College diploma in relevant field
Experience: Experience working with seniors in a non-profit agency
Other: Experience with Word, Excel, GoldCare, and InterRaiCHA
Proven interpersonal and customer service skills
Familiarity working with and supporting volunteers
Ability to communicate effectively in English (verbal and
written); other languages, an asset
Experience with HPG, an asset
Current First Aid and CPR certification