Responsibilities:
Supervise and provide direction to all Service Access team members
Schedule, assign and delegate work appropriate to each role
Streamline client flow from intake to service delivery for efficiency and effectiveness.
Participate in the On-Call Schedule, offering assistance to workers beyond regular office hours and during weekends
Assess and reassess potential clients based on service eligibility criteria within assigned caseload
Offer additional assessment support as necessary
Support team in the development of Care Plans and assessment schedules using data base system
Participate in continuous quality improvement processes and assist Service Access Team with research and development of best practices
Promote and maintain a high standard of customer service that is client focused
Qualifications/ Skills:
Education: University Degree in Allied Health or Gerontology, or College Diploma with related experience
Experience: Minimum of 2 years supervisory experience with community service sector experience, an asset
Other:
Experience leading quality improvement initiatives
Proficient in using MS Office suite; GoldCare an asset
Strong interpersonal and customer service skills
Ability to communicate effectively in English (verbal and written); other languages an asset
A self-starter, able to work independently as well as in a team
Knowledge of Ontario Health Teams, an asset
Current CPR & Standard First Aid Certification
Current Vulnerable Sector Screening Check