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Full Time, 18 Month Contract
Responsibilities: Conduct client in home assessments and re-assessments and prepare client care plan in accordance to the service’s eligibility criteria and guidelines. Refer clients internally and/or externally when client change in health condition; prepare and submit client status reports and maintain client database accurate and current. Conduct in-home spot check to monitor quality of service and client’s health status; identify health and safety hazards and update care plan. Receive and respond to client concerns and referrals. Recruit, orient, counsel, discipline and terminate personal support workers as required. Supervise, monitor, train and direct workers level of performance and scheduling work hours. Follow the on-call schedule, monitor the cell phone after office hours and on weekends. Liaise with other service providers and case coordinators regarding client issues. Promote and maintain a high standard of customer service that is client focused. Participate in continuous quality.