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Responsibilities: 
Answer telephone calls from clients, workers and referral sources in regards to the In-Home Services programs. Receive and respond to client concerns and referrals. Utilizing the computer program, produce a schedule of services, every two weeks or as needed. Monitor and make changes to the service schedule as requested by the clients or workers. Based on the service schedules and the submitted timesheets verifying work hours, prepare payroll documentation and travel expenses and submit to Financial Services on a timely basis. Review worker progress reports and provide feedback to In-Home Supervisor. Coordinate and promote health and fall prevention programs to clients. Ensure the database of clients and paper files remain accurate and current  Maintain and submit statistical information to your supervisor. Identify need and order program supplies. Assist in monthly training sessions for the workers. Participate in continuous quality improvement processes and assist In-Home Services Team with research and development of best practices. Promote and maintain a high standard of customer service that is client focused.