Responsibilities:
-Receive and respond to concerns and provide program & service information
-Using Goldcare, produce, monitor and update a schedule of services
-Verify, prepare payroll documentation for submission to Financial Services
-Review client progress reports and provide feedback
-Maintain accurate and current client electronic and paper client files
-Maintain and submit statistical information
-Coordinate and promote health and fall prevention programs to clients
-Assist in delivery of monthly in-service sessions
-Participate in continuous quality improvement processes and assist In-Home Services Team with research and development of best practices
-Promote and maintain a high standard of customer service that is client focused.
-Keeps and updates a record of PPE inventory.
Qualifications/ Skills:
Education:
-Post-Secondary Education/1 year College Diploma in a related field
Experience: Experience working with older adults
Other:
-Strong administrative skills
-Strong computer skills in a Windows environment; knowledge in Goldcare, an asset
-Strong interpersonal and customer service skills
-Familiarity working with and supporting volunteers
-Ability to communicate effectively in English (verbal and written); other languages, an asset
-Ability to be a self- starter, able to work independently as well as in a team