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Responsibilities: Answer telephone calls, emails from clients, workers and referral sources in regards to transportation program; Receive and respond to client concerns and referrals, troubleshoots issues with drivers; Utilizing the computer program, produce a schedule of services, on a daily basis; Monitor and make changes to the service schedules as requested by the clients or workers; Based on the service, prepares schedules in advance and modifies them as needed; Prepare driver timesheets, verify work hours, prepare payroll documentation and travel expenses and submits to Supervisor for approval and Financial Services on a timely basis; When needed, may need to fill in for a driver for the day; Ensure the databases are updated and accurate; Attend various meetings; Participate in continuous quality improvement processes and assist transportation with research and development of best practices; Promote and maintain a high standard of customer service that is client focused.